Our
Policies
We understand that things change. Our policies are designed to be fair to both you and your therapist — straightforward, no surprises.
Have a Question? Ask UsCancellation Window
Cancel or reschedule free of charge any time up to 12 hours before your session. We're flexible — life happens.
Same-Day Cancellations
Cancellations made less than 12 hours before your session, or no-shows, will forfeit the full payment for your reserved service. This protects availability for all clients.
Simple, fair
policies.
Our policies exist to protect your experience and ensure availability for all clients. We keep things straightforward — no hidden fees, no confusing terms, just honest expectations on both sides.
Cancellation & Rescheduling
We understand that schedules change and life is unpredictable. That's why we offer a generous 12-hour cancellation window — cancel or reschedule at any time before this window at no cost to you.
Protecting Availability for Everyone
When a session is booked, that time slot is reserved exclusively for you — which means other clients who wanted that appointment were turned away. Late cancellations and no-shows make it impossible to offer that time to someone else who genuinely needed it.
This policy allows us to continue offering same-day availability and flexible scheduling for the clients who count on it. We appreciate your understanding — it helps us serve everyone better.
Scheduling & Lead Time
We accept bookings 7 days a week from 7:00 AM to 7:00 PM. Same-day appointments are available with a minimum of 2 hours lead time, subject to availability.
What We Bring to Every Session
We arrive fully equipped for a complete spa-quality experience. You don't need to prepare anything — just clear a small space for the table and therapist to set up comfortably.
What to expect.
From the moment you book to the moment we leave — here's how a typical session with us works.
You Book
Choose your service, date, time, and location. We confirm your appointment same day and handle everything from there.
We Arrive
Kandis arrives with the professional table, linens, oils, stones, and all equipment. Setup takes just a few minutes.
Your Session
Professionally draped at all times for complete privacy. Every technique and adjustment is tailored to you throughout.
We Pack Up
We leave your space exactly as we found it. All you have to do is rest and enjoy the results of your session.
We respond
same day.
Questions about our policies, your booking, or anything else? Send us a message and we'll get back to you same day — usually within a few hours.
Serving Monterey · Carmel · Seaside · Pacific Grove · Salinas · Marina · Santa Cruz · Watsonville · Aromas · Big Sur
Have a Question?
Send us a message and we'll get back to you same day.